Email Notification

Keep your team informed asynchronously. The chatbot sends an email with the conversation context whenever a configured condition is met.

Who should receive the email?

• Recipient Email: The address that will receive notifications (e.g.: sales@yourcompany.com).

Additional email sending instructions

Define chatbot trigger and sending rules.

Usage example

"Trigger this email only if the customer requests a complex quote that cannot be answered in chat, or if they explicitly ask to speak with a human agent."

What customer data is required to send the email?

As with lead capture, you determine which data the chatbot must collect mandatorily before sending the notification.

• Fields such as Name and Email are usually standard, but you can use the + Add Field button to require other crucial data (e.g.: order_number, role, phone) before sending.