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Personality

Configure your chatbot's role, tone of voice, and behavior rules to ensure it communicates in alignment with your company's strategy, maintaining consistency, security, and clarity in all interactions.

Current Context

The chatbot's personality is being edited in context: Principal.
Each context can have its own personality, allowing different behaviors depending on usage.

The Personality page is divided into three main areas:

Top Section: Communication Profile​

Define the chatbot's role and personality to shape its communication style.

Central Section: Restrictive Instructions​

Establish rules that limit the chatbot's behavior during conversations.

Bottom Section: Response Profile​

Adjust the balance between creativity and precision in the chatbot's responses.

Chatbot PersonalityChatbot Personality

Communication Profile​

Define who the chatbot is and how it presents itself during conversations.

Role​

The role represents the main function the chatbot assumes before the user.

Selected example:

  • Salesperson

What this influences​

  • Response approach
  • Type of language used
  • Conversation focus (e.g.: persuasion, support, guidance)

Description example​

"As a salesperson for your company, I will present products and services persuasively, highlighting their benefits to help you make the best purchasing decision."

Personality​

The personality defines the chatbot's emotional tone and posture.

Selected example:

  • Confident

What this influences​

  • Confidence in responses
  • Argumentation style
  • More direct and assertive language

Description example​

"As a confident chatbot, I will always be certain of what I'm saying, conveying security in each response so you have no doubts."

Restrictive Instructions​

Create explicit rules that limit the chatbot's behavior during conversations.

These instructions function as guardrails, preventing unwanted responses or those outside the company's strategy.

Examples of configured rules​

  • Don't mention prices or make quotes

    Always indicate contact with a specialist

  • Don't make comparisons with competitors

    Only emphasize the qualities of our own products

  • Don't respond with programming code

    Avoids technical responses outside the commercial scope

When to use Restrictive Instructions​

  • Ensure compliance
  • Avoid sensitive information
  • Standardize commercial discourse
  • Limit topics outside the chatbot's scope
Important

Restrictive instructions have high priority and must always be respected, even if the user tries to induce the chatbot to ignore them.

Response Profile​

Define the balance between creativity and precision in the chatbot's responses.

Available options​

🎨 Creative​

  • More elaborate and free responses
  • Ideal for engagement and more natural conversations
  • May generate longer and more interpretive responses

⚖️ Balanced (Selected)​

  • Balance between creativity and precision
  • Natural language with focus on reliable information
  • Recommended for most scenarios

🎯 Precise​

  • Direct and objective responses
  • Focus on specific information from the knowledge base
  • Ideal for technical support or FAQs
Selection tip
  • Sales and onboarding → Creative or Balanced
  • Technical support → Precise

Action Controls​

Main Buttons​

SAVE​

  • Function: Applies all personality changes
  • Important: Changes only take effect after saving

UNDO CHANGES​

  • Function: Reverts to last saved version
  • Use: When you want to cancel current edits