Small Talk
This functionality is exclusive to Standard, Pro, and Enterprise plans, and is not available for the Free plan.
WiseMind includes a Small Talk module that allows the chatbot to automatically start conversations with users. This can help engage website visitors, offer proactive assistance, and improve the overall user experience. You can configure common topics to start conversations and engaging phrases to attract visitors' attention.
Small Talk is always relative to the selected context. Check at the top of the page: "Small Talk is being edited in context: [CURRENT_CONTEXT]"
Small Talk Topics
Define common topics to start conversations with website visitors.
Topic Settings
You can add, edit, or remove topics as needed.
Example
- "Benefits of our product"
- "We have special discounts for new customers"
- "Can I help you find what you're looking for?"
The "PREVIEW" button allows you to visualize how Small Talk will appear on the website and test the topic functionality before publishing it. You can add multiple topics to diversify conversation starter options.
Proactivity Settings
The Proactivity Settings section allows you to adjust when and how Small Talk will be displayed to website visitors. You can define the delay time before Small Talk appears, taking into account the user's inactivity period.
Available periods are:
- 30 seconds
- 2 minutes
- Other (custom option)
- Never initialize Small Talk
Small Talk is a powerful tool to increase visitor engagement and offer proactive support. Adjust the settings as needed to optimize the user experience on your website.