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Conversations

WiseMind's conversation management system offers a complete view of all interactions between users and the chatbot, enabling detailed analysis, enhanced support, and continuous optimization of customer service.

Conversations OverviewConversations Overview

Conversations Overview​

Main Interface​

The conversations screen presents:

  • Conversation list: All recorded interactions
  • Advanced filters: To find specific conversations
  • Search tools: Quickly locate conversations

Available Information​

For each conversation, you have access to:

  • Number of messages: Amount of interactions
  • Date and time: When the conversation occurred
  • Type of conversation: Information, Compliment, Complaint, Other
  • Sentiment: Automatic analysis of conversation tone

Available Filters​

By Period​

  • Today: Current day data
  • 7 Days: Last 7 days
  • 30 Days: Last month
  • 60 Days: Last 2 months
  • 90 Days: Last 3 months

By Context​

  • ALL (default): Displays metrics from all contexts
  • Specific contexts: Dynamic options based on created contexts

By Goal​

  • All (default): Displays all conversations
  • Compliments: Conversations with positive feedback
  • Complaints: Conversations with negative feedback
  • Information: Conversations seeking information
  • Other: Conversations that don't fit the above categories

By Sentiment​

  • All (default): Displays all conversations
  • Positive: Conversations with positive sentiment
  • Neutral: Conversations with neutral sentiment
  • Negative: Conversations with negative sentiment

If Wanted to Talk to Human​

  • Yes: Conversations where the user requested human service
  • No: Conversations resolved by the chatbot

Conversation Details​

For each conversation, you can click to see details and will be redirected to the conversation details screen, where you can review previous conversations and analyze interaction history.

Conversation DetailsConversation Details

WiseMind's conversation system offers complete visibility over user interactions, enabling continuous service improvement and customer experience optimization.