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Insights

Premium Feature

This functionality is exclusive to the Enterprise plan, and is not available for the Free, Standard, or Pro plans.

Insights are detailed analyses collected from chatbot interactions, providing valuable information about automated service performance and effectiveness, helping you identify areas for improvement and optimization opportunities. The chatbot analyzes conversation patterns, types of frequently asked questions, and user behavior to generate strategic insights and recommendations for improving the information provided.

Available Information​

For each Insight, you will have access to:

  • Title: Insight summary
  • Subject: Insight category (e.g., UX, Performance, Content)
  • Context: Context related to the Insight
  • Number of conversations: Number of interactions that generated the Insight
  • Analysis period: Time interval considered

Filters​

Available Filters​

By Period​

  • Today: Current day data
  • 7 Days: Last 7 days
  • 30 Days: Last month
  • 60 Days: Last 2 months
  • 90 Days: Last 3 months

By Context​

  • ALL (default): Displays metrics from all contexts
  • Specific contexts: Dynamic options based on created contexts

Favorites​

Displays Insights marked as favorites for easy access and future reference.

Archived​

Displays Insights that have been archived, allowing review and reactivation as needed.

Insight Details

For each Insight, you can click the "View Details" button or click directly on the Insight row to see more information, including:

  • Detailed description of the Insight
  • Expressions extracted from interactions that generated the Insight

WiseMind Recommendations​

WiseMind can provide specific recommendations to improve chatbot performance based on the identified Insight. Analyze these recommendations and implement the suggested changes to optimize user experience. The recommendations include:

  • Functionality (e.g., Add FAQ to resolve common questions, Improve pricing response)
  • How to implement (e.g., Include more details in the response, Add question variations)

Insight Classification​

Internal Annotation​

Add internal notes to record actions taken or relevant observations about the Insight, facilitating tracking and collaboration with your team.

Importance Rating​

Rate the Insight with a 1 to 5 star rating, helping to prioritize actions based on the relevance and impact of the identified Insight.

Implementation Possibility​

Rate the feasibility of implementing the recommendations associated with the Insight, considering factors such as available resources, technical complexity, and alignment with business objectives.

Favorite and Archive​

  • Favorite: Mark important Insights for easy future access
  • Archive: Remove Insights that have already been addressed or are no longer relevant, keeping the list organized