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Contexts

Contexts are a fundamental feature of WiseMind that allows you to organize and segment your content intelligently, creating different "knowledge universes" for your chatbots.

What are Contexts?​

Contexts are subjects to which contents are related. They function as containers that group specific information, allowing you to have different chatbots specialized in distinct topics.

ContextsContexts

Practical Example​

Scenario 1: Corporate Website

  • If you want a chatbot for your website, all added content should be related to the "Website" context
  • The chatbot will only respond about website information

Scenario 2: Internal Processes

  • For an internal company processes chatbot, create an "Internal Processes" context
  • The intranet chatbot will only respond about internal processes

How Contexts Work​

Context Hierarchy​

Connected Contexts​

  • "Child" contexts can see content from the "parent" context
  • The opposite does not happen - "parent" contexts do not see "child" content

Connection Example:​

"Website" Context (Main)
└── "Internal Processes" Context (Connected)

Result:

  • ✅ "Internal Processes" chatbot responds about processes AND about the website
  • ❌ "Website" chatbot responds ONLY about the website
Context HierarchyContext Hierarchy

Main Context​

By default, WiseMind starts with a Main Context that is automatically created.

Simple Usage

If you need only one chatbot for a single subject, it's not necessary to create new contexts. Add content normally to the Main Context.

Managing Contexts​

Context Visualization​

The contexts screen displays organized boxes with the name of each created context.

Context examples:

  • Main
  • News Websites
  • Tests
  • Customer Service
  • Products and Services

Creating a New Context​

  1. Access the Contexts screen
  2. Click "Create New Context"
  3. Define the context name
  4. Configure hierarchy (if necessary)
  5. Save changes

Editing Contexts​

  1. Click on the context you want to edit
  2. Modify necessary information
  3. Adjust connections with other contexts
  4. Save changes

Removing Contexts​

Data Security

Don't worry! Your content will not be lost if you need to remove or rename a context. WiseMind preserves your information.

  1. Select the context to be removed
  2. Confirm the removal action
  3. Choose the destination for the content (if applicable)

Common Use Cases​

1. Multi-category E-commerce​

Main Context: Online Store
├── Women's Clothing
├── Men's Clothing
├── Footwear
└── Accessories

2. Service Company​

Main Context: Company
├── Customer Service
├── Internal Processes
├── Products
└── Technical Support

3. News Portal​

Main Context: Portal
├── Sports
├── Politics
├── Economy
└── Entertainment

Impact on Chatbots​

Context Selection​

You can switch between contexts using the context dropdown in the header.

Settings per Context​

Each context maintains independent settings for:

  • Knowledge base
  • Chatbot appearance
  • Redirect links
  • Personality and instructions
Remember

Changing context in the application header affects all configurations and visualizations. Always check which context you're working in.