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Interaction Monitoring

Premium Feature

This functionality is exclusive to Standard, Pro, and Enterprise plans, and is not available for the Free plan.

Interaction Monitoring allows you to evaluate customer service provided over time, providing valuable insights into the quality and effectiveness of your chatbot.

Interaction Monitoring OverviewInteraction Monitoring Overview

Filter Controls​

Period Filtering​

Filter data by different periods for temporal analysis:

  • 30 Days: Analysis of the last month
  • 60 Days: Analysis of the last 2 months
  • 90 Days: Analysis of the last 3 months

Context Filtering​

Analyze specific metrics by context:

  • All (default): Displays metrics from all contexts
  • Specific contexts: Dynamic options based on created contexts

Charts and Metrics​

Goals Chart​

Bar chart with connecting points showing the distribution of interaction types.

On hover, the tooltip displays:

  • Interactions: Total quantity
  • Compliments: Amount of positive feedback
  • Information: Information requests
  • Complaints: Negative feedback
  • Other: Other interaction categories

Sentiment Chart​

Bar chart displaying the sentiment evaluated by WiseMind in conversations.

The chart tooltip shows:

  • Number of Interactions: Total conversations analyzed
  • Positive: Percentage and quantity of positive interactions
  • Neutral: Percentage and quantity of neutral interactions
  • Negative: Percentage and quantity of negative interactions

Wanted to Talk to Human?​

Pie chart showing the percentage of conversations where the user wanted to speak with a human agent.

Chart labels:

  • Yes: Percentage and quantity of interactions where human service was requested
  • No: Percentage and quantity of interactions resolved by the chatbot

Finished Conversation Satisfied?​

Pie chart showing the percentage of conversations that were finished with satisfaction.

Chart labels:

  • Yes: Percentage and quantity of conversations finished with satisfaction
  • No: Percentage and quantity of unsatisfactory conversations

Insights Card​

The insights card provides a quick overview of the latest insights generated by WiseMind. Insights are automatically extracted from conversations to help continuously improve service, explained better in the Insights section.

Information displayed:

  • "FAVORITE" button: Adds the insight to favorites for easy access
  • Generated insight title
  • Subject related to the insight
  • Context where the insight was identified
  • Number of conversations analyzed to generate the insight
  • Analysis period used
  • "ARCHIVE" button: Moves the insight to the archived section
  • "VIEW DETAILS" button: Accesses the detailed insight page

SEO Analysis Card​

The SEO analysis card provides information about your website's optimization for search engines.

Information displayed:

  • Website URL used for analysis
  • Context where the analysis is configured
  • "VIEW ALL" button: Redirects to Knowledge Base/Content
  • "VIEW SEO ANALYSIS" button: Accesses complete SEO analysis details
Tip

Use period and context filters to identify specific patterns and optimize your chatbot performance in a targeted way.

Warning

Sentiment metrics are automatically analyzed by WiseMind using artificial intelligence. For more accurate results, keep your knowledge base always updated.