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Chatbot Testing

Important

To access the chatbot testing page, you need to have trained content in your knowledge base. Add files, websites, or FAQs and wait for processing.

WiseMind's testing system allows you to see how the chatbot will work before installing it on your website. This functionality is essential for adjusting configuration and ensuring everything is working correctly.

Chatbot TestChatbot Test

Accessing the Test​

Location​

  • "Test" tab in the Chatbot section

Test Interface​

The test interface presents an exact replica of how the chatbot will appear on your website, including:

  • All applied visual customizations
  • Behavior settings
  • Active knowledge base
  • Defined contexts

Test Features​

Complete Simulation​

  • Real Appearance: See exactly how the chatbot will look on your website
  • Full Functionality: Test all features, including AI responses
  • Applied Settings: All customizations are reflected in the test

Conversation Testing​

During testing, you can:

  • Ask questions to the chatbot
  • Test different types of queries
  • Check response quality
Conversation TestingConversation Testing

Configuration Validation​

The test allows you to verify:

  • Personality: If the response tone is appropriate
  • Knowledge Base: If the correct information is being used
  • Contexts: If contexts are working appropriately
  • Appearance: If colors, texts, and positioning are correct

Basic Test​

  1. Initial Greeting

    • See if the welcome message appears
    • Test the configured initial message

  2. Simple Questions

    • Ask basic questions about your company
    • Test information that's in the knowledge base