Chat Actions
This feature is exclusive to the Standard, Pro, and Enterprise plans, and is not available on the Free plan.
Enable or disable specific actions (also known as AI Tools) that your WiseMind chatbot will use during conversations. These tools expand your assistant's capabilities, allowing it to interact with external systems, collect visitor data, and notify your team in real time.
Chat actions are always tied to the selected context. Check the top of the page: "Chat actions are being edited in context: [CURRENT_CONTEXT]".
Each context can have its own enabled and independently configured actions, allowing unique workflows for different pages or situations.
The Actions page displays a panel with cards for the available integration tools:
API Call
Allows the chatbot to query or send data to external systems using REST endpoints.
Lead Capture
Enables the chatbot to proactively request, extract, and save the visitor's contact data during the conversation.
Email Notification
Allows the chatbot to send an automatic email to your team when the user needs direct contact or in specific predefined situations.
Action Controls
On the Main List
- Enable / Disable button: Quickly turns the chatbot action on or off.
- Configure button: Opens detailed settings for an already created action.
- + Add endpoint: Starts creating a new API call.
On Configuration Screens
- SAVE CONFIGURATION / SAVE
- Function: Stores the instructions, variables, and rules defined in the tool.
- Important: Changes to chatbot behavior only take effect after saving.